Privacy Policy

This Privacy Policy explains how Expert Edge(“Expert Edge,” “we,” “us,” or “our”), operated by Michael Martocci, collects, uses, and protects information when you visit our website, contact us, book a studio consult, or receive text messages from us. By using our site or providing us your information, you agree to the practices described here.

Information We Collect

We collect the following categories of information:

• Information you provide. When you submit our contact or booking form, we collect your name, email address, and — if you choose to provide them — your mobile phone number, location, and any details you share about your setup.
• Consent records. If you opt in to text messages, we record that consent, including the date, the mobile number you provided, and the exact disclosure you agreed to.
• Automatically collected information. Like most websites, we collect limited technical and usage data (such as pages viewed, referring source, approximate location, device and browser type) through cookies and similar technologies to operate and improve the site.

How We Use Your Information

• To respond to your inquiries and schedule and deliver studio consults.
• To send you service-related communications, including appointment reminders, scheduling, and follow-ups (by email and, with your consent, by text message).
• To operate, maintain, secure, and improve our website and services.
• To comply with our legal obligations and enforce our agreements.

Text Messaging (SMS) and Consent

If you provide your mobile number and check the consent box on our form, you agree to receive text messages from Expert Edge related to your studio consult — including appointment reminders, scheduling, and follow-ups. Consent to receive text messages is not a condition of purchasing any product or service. Message frequency varies. Message and data rates may apply.

You can opt out at any time by replying STOP to any message, and you can reply HELP for assistance. Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may be shared only with subcontractors that directly support our services (for example, our messaging or CRM platform), and only as needed to deliver the messages you requested.

How We Share Information

We do not sell your personal information. We share information only in these limited situations:

• Service providers. Vendors that host our site, store data, send email, and power our CRM and messaging operate on our behalf under confidentiality obligations. As noted above, SMS opt-in and consent data is not shared for marketing purposes with any third party.
• Legal and safety. When required by law, regulation, or valid legal process, or to protect our rights, users, or the public.
• Business transfers. In connection with a merger, acquisition, or sale of assets, subject to this Policy.

Cookies and Analytics

We use cookies and similar technologies to keep the site working, remember preferences, and understand how the site is used. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

Data Retention

We keep your information for as long as needed to provide our services, maintain consent and business records, and comply with our legal obligations, after which we delete or de-identify it.

Security

We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Rights and Choices

• Email. You may unsubscribe from marketing emails using the link in any such email.
• Text messages. Reply STOP to opt out at any time.
• Access and deletion. You may request access to, correction of, or deletion of your personal information by contacting us below. We will respond consistent with applicable law.

Children’s Privacy

Our website and services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children.

Third-Party Links

Our site may link to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.

Changes to This Policy

We may update this Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes will be reflected on this page.

Contact Us

Questions about this Policy or your information? Contact Michael Martocci (Expert Edge) at support.expertedge@gmail.com. You can also reach us through our contact page. See also our Terms of Service.